05 April 2022

Moral of the story: Do NOT buy from Asus. Intel is willing to offer a refund. Asus is not.

 As a follow-up to my previous blog post about the data corruption issue that I was experiencing with the Intel Core i9-12900K processor that was running on the Asus Z690 Prime-P D4 motherboard, Intel has offered a full refund on the defective unit whilst Asus has not.

So, moral of the story:

Don't buy from Asus.

I mean, clearly, if the interaction between the Intel Core i9-12900K and the Asus Z690 Prime-P D4 motherboard is causing the system to spontaneously reset itself when I attempted to run memtest86 a second time, using the memory that was from my AMD Ryzen 9 5950X (which was also using an Asus motherboard), which PASSED memtest86 on said Ryzen platform, and by putting those four DIMMs into the Asus Z690 Prime-P D4 motherboard, it results in the system spontaneously resetting itself; that's NOT a good sign of a reliable motherboard.

Asus was ONLY willing offer a RMA repair, and I told them that the CPU is in the process of being sent back, so even if they attempted to repair it, I would have no way of verifying whether the issue is still there or not because the CPU would've already been sent back and I'm not buying another Alder Lake CPU from Intel only to give it the chance for this problem to repeat itself.

So, moral of the story:

Don't buy from Asus.

01 April 2022

memtest86 self-aborted "due to too many errors" -- My Intel Core i9-12900K on an Asus Z690 Prime-P D4 motherboard regularly corrupting data

 So this happened:

I am currently using an Intel Core i9-12900K processor (purchased November 10th, 2021) on an Asus Z690 Prime-P D4 motherboard (purchased November 18th, 2021) and the system was finally assembled around Christmas time, 2021. So the system has only been running for about 3 months and within that 3 months of normal, un-overclocked usage, this happens.

(I don't even use XMP.)

(I am using Crucial 32 GB DDR4-3200 unbuffered, non-ECC memory (Crucial part number: CT2K32G4DFD832A) - four sticks in total, for a total of 128 GB).)

(Memtest) has aborted "due to too many errors".

Wow.

I've NEVER seen that message before.

"Too many errors."

10035 errors to be precise (before the test self-aborted).

Think about how bad the problem must be for the CPU and/or the motherboard to cause memtest86 to self-abort the test on account of "due to too many errors".

I am in the process of trying to see if I can get a refund from Intel via a RMA because the processor has to be so royally screwed up to be able to produce 10035 errors in memtest86 before memtest86 self-aborted and also a refund on the motherboard from Asus (also under a RMA as well).

(Sidenote: I tested the same four sticks of memory in my AMD Ryzen 9 5950X system with an Asus TUF X570 Gaming Pro WiFi motherboard and it passed memtest86 with zero (0) cumulative errors, which is how I know that the problem is NOT with the memory.)

Asus so far, has issued a RMA number for a board repair, but the problem is that if I send the CPU back to Intel and Intel issues the refund, then I won't have a CPU to be able to test the Asus motherboard once it comes back to see whether the issue has been resolved or not.

And I don't want to play the game where I am just making the parcel delivery companies rich by constantly sending stuff back and forth in order to try and get this taken care of.

Stay tuned for this saga.